FAQ
WHAT ARE YOUR UK SHIPPING COSTS?
Option 1 - FREE UK standard delivery* on all items.
Option 2 - Next working day signed for (UK) - £1.25
WHAT ARE YOUR EUROPEAN SHIPPING COSTS?
European Customers
Option 1 - For sticker orders - FREE postage.
Option 2 - For all other items, we offer International Standard delivery at £3.50** or International Signed For at £10.00 + £1.00 per additional item.***
DO YOU SHIP INTERNATIONALLY?
Yes, we do. Postage on items ordered from countries outside of Europe is as follows. For the most up to date exchange rate, see www.xe.com
Option 1 - For sticker orders - £1.00
Option 2 - For all other items, we offer International Standard delivery at £4.50** or International Signed for at £10.00 + £1.00 per additional item.***
DELIVERY TIMESCALES
*STANDARD UK DELIVERY (1st Class)
All items are sent via Royal Mail. Royal Mail aim to deliver within approximately 2-3 working days.
** INTERNATIONAL STANDARD DELIVERY
All items are sent via Royal Mail. Royal Mail aim to deliver to European destinations within 3-5 working days and to the rest of the world within 5-7 working days.
***INTERNATIONAL SIGNED FOR
All items are sent via Royal Mail. Royal Mail aim to delivery to European destinations within 3-5 working days and to the rest of the world within 5-7 working days. International signed for parcels are tracked until they leave the UK.
HOW CAN I PAY FOR MY ITEMS?
Currently, the only method of payment is Paypal. Paypal handle all of our payments and the process is 100% secure. We never get to see your card details.
CAN I SEND MY PURCHASE BACK FOR A REFUND OR AN EXCHANGE?
Yes, you can have a refund or make an exchange up to 30 days after purchase. We do not refund postage costs unless the garment is faulty or we have made a mistake with your order. You can download the Exchange/Refund form in the EXCHANGES section at the bottom of each page.
For any queries, please do not hesitate to contact us at: enquiries@voodoostreet.com
DO YOU HAVE A RETAIL SHOP?
Yes, we have one retail outlet at Unit3Sixty Indoor Skatepark, Block F, Units 5+6, Mill Race Lane, Stourbridge, West Midlands, DY8 1JN, United Kingdom. The full range of products however, are available to purchase from our online shop.
DO YOU HAVE A MAILING LIST?
Yes, you can send us your name and email address by completing the form on our contact page and we will keep you updated on offers, events and competition news.
GENERAL NOTES
We reserve the right to alter the price of our merchandise at any time.
Copyright Voodoo Street 2020
Mount Pleasant, Kingswinford, DY6 9SN
UK.
